Terms and Conditions
These terms and conditions apply to all purchases made through the website of Anna Rose Tampa, located at Haartsestraat 24, 7121CX Aalten, accessible at info@annarosetampa.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We do our utmost to describe the products correctly and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed after receipt of full payment. The available payment methods may vary from country to country. Customers are responsible for checking which payment methods are available for their location.
4. Processing and Delivery
- Processing time: 1-3 business days
- Shipping time: 3-7 business days (depending on location)
- Shipping is done directly from our supplier in China
5. Returns and Cancellations
See our separate return policy for all terms and conditions.
6. Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the address provided carefully.
7. Intellectual Property
All content on the website (text, photos, logos) is the property of Harper Montreal and may not be used without permission.
8. Complaints procedure
Complaints can be submitted in writing via info@annarosetampa.com. We aim to respond within 5 working days.
9. Applicable law
These terms and conditions are governed by Dutch law.
Part 2 Terms and Conditions
Article 1 – Definitions
The following definitions apply in these terms and conditions:
• Cooling-off period: The period during which the consumer may exercise their right to cancel the contract;
• Consumer: A natural person who is not acting in the course of his or her profession or business and who enters into a distance contract with a trader;
• Continuing contract: A distance contract concerning a series of products or services, whereby the obligations are spread over a specific period;
• Right of withdrawal: The consumer’s ability to withdraw from a distance contract during the withdrawal period;
• Business: A natural or legal person who offers products or services to consumers via distance communication;
• Distance contract: A contract concluded between a business and a consumer through means of distance communication;
• CESOP: Central Electronic Payment Information System, established by the EU to monitor payment service providers.
Article 2 – Identity of the business
• Company name: [Your company name]
• Chamber of Commerce (KvK) number: [KvK number]
• VAT number: [VAT number]
• Customer service email address: [info@annarosetampa.com]
• Address of the head office: [Address of the head office]
Article 3 – Applicability
These general terms and conditions apply to all offers made by the merchant and all contracts concluded remotely. Before the contract is concluded, the terms and conditions will be made available electronically or by other means.
Article 4 – Offer
• Offers are non-binding. The merchant reserves the right to modify offers.
• The offer clearly states the total costs, including shipping costs, customs duties, and any other costs charged by the postal or courier service.
Article 5 – Contract
The contract is concluded as soon as the consumer accepts the offer and meets the specified conditions. The merchant will immediately confirm acceptance via email.
Article 6 – Right to Withdraw from the Contract
Consumers have the right to withdraw from the contract within 14 days of receiving the product without giving any reason.
• The costs of returning the goods when exercising the right of withdrawal are borne by the consumer.
Article 7 – Costs in the Event of Termination of the Agreement
The merchant will refund the payments within 14 days of the termination of the contract, provided that the product is returned in its original condition.
Article 8 – Customs Duties, Import Taxes, and VAT Liability
8.1
All goods offered and sold through this website are delivered under the Delivered Duty Unpaid (DDU) terms of delivery as defined in Incoterms 2000. This means that the customer bears full responsibility for all costs and obligations arising from the importation of the goods into the country of destination.
8.2
These obligations include, but are not limited to:
(a) the payment of import duties, VAT or goods and services tax, and other taxes or levies applicable at the point of entry;
(b) the costs of customs clearance, including any brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services; and
(c) compliance with local laws, product regulations, restrictions, and required certifications in the country of delivery.
8.3
The Seller (hereinafter referred to as “the Company”) does not act as the official importer of an order. Legal ownership and responsibility for the goods transfer to the Customer upon shipment. The Company is not responsible for delays, seizures, refusals, or fines resulting from the Customer’s failure to comply with applicable import laws or to pay the required fees.
8.4
The Company provides the commercial documentation required for international transport (including, if necessary, a pro forma invoice or commercial invoice, product description, and declared value). However, the Company does not guarantee that the documentation or the goods comply with specific legal or technical import requirements in the country of destination. The Customer is solely responsible for verifying whether the import of the ordered goods is permitted, restricted, or requires special permits or licenses.
8.5
The customer agrees to indemnify and hold the entrepreneur harmless from all financial consequences, claims, fines, or costs imposed by customs authorities or third parties as a result of the customer’s failure to comply with applicable import regulations.
8.6
We strongly recommend that customers contact their local customs authorities or familiarize themselves with the relevant import guidelines before placing an order, in order to avoid unexpected costs, delays, or rejections at the border.
Article 9 – Compliance with CESOP
Starting in 2024, payment service providers must record transaction data in the CESOP system (Central Electronic Payment Information System) in accordance with EU regulations. The merchant must comply with these regulations, which may affect the monitoring and reporting of payments.
Article 10 – Conformity and Warranty
• The merchant ensures that the products meet contractual and legal requirements.
• Complaints regarding defects must be reported in writing within 14 days.
• Products must be returned in their original packaging and undamaged condition.
Article 11 – Delivery
• Orders are delivered within 30 days, unless otherwise agreed.
• In the event of a delay, the merchant will notify the consumer within 14 days of the order date.
• Orders are shipped under terms whereby the customer is the recipient and the party responsible for all import-related processes.
• The merchant ensures that the products are shipped in accordance with international transport regulations, but is not responsible for delays or issues arising during customs clearance.
• The customer’s failure to meet import obligations is not grounds for cancellation or refund of the order.
Article 12 – Handling of Complaints
• Complaints must be submitted in writing within 7 days of the problem being discovered.
• The business will respond to complaints within 14 days. If resolving the complaint takes longer, the business will provide an estimate of the timeframe.
Article 13 – Disputes
These terms and conditions are governed by Dutch law. Disputes will first be resolved through mutual consultation. If necessary, disputes will be submitted to the competent court in the Netherlands.
